Terms & Conditions
Customer – natural person who places orders in the Windigo Baltic online store – www.windigo.lv | www.windigo.org and is the recipient of the ordered Product. Goods are used by the Customer for personal purposes, for family or relatives, or for other needs.
Seller – Windigo Baltic online store – a website on the Internet with the address www.windigo.lv | www.windigo.org. The Seller offers goods to Customers, as well as payment and delivery terms for the ordered goods. The URL www.windigo.lv | www.windigo.org is managed by OLAN LTD, registered at Saknu 7-46, Liepaja, Latvia, registration number 42103032820.
Site – www.windigo.lv | www.windigo.org
Product – material object in circulation that is offered for sale on the Site.
Order – properly completed Customer's request for the delivery of goods selected on the Site to the address specified by the Customer.
Delivery Service – Seller’s partner who controls the delivery of third-party goods to the Customer.
Customer Support – service belonging to the Seller, which controls and processes orders placed on the Site.
External Site – other sites on the Internet that refer to www.windigo.lv | www.windigo.org.
1.0. General provisions
1.1. When placing an order through the online store www.windigo.lv | www.windigo.org, the Customer agrees to the Terms and Conditions of sale (hereinafter referred to as the Terms) set out below.
1.2. These Terms, as well as product information on the Site, constitute a public offer.
1.3. The relationship between the Buyer and the Seller is governed by the laws of the Republic of Latvia.
1.4. The Seller reserves the right to make changes to these Terms.
2.0. Registration
2.1. Order processing is available to the Customer both with and without registration on the Site.
2.2. The Customer is responsible for the accuracy, completeness, and currency of the information provided during registration and order placement.
2.3. The Customer undertakes not to disclose their username and password indicated in the registration form. If the Customer suspects any disclosure or use by a third party, they must immediately inform the Seller by sending an email from the address specified in the registration form.
3.0. Order fulfillment and processing time
3.1. The Customer can place an Order by selecting the desired product. The cart is created based on the Customer’s selection.
3.2. When placing an Order, the Customer provides the following information:
Recipient’s name
Delivery address
Contact phone number
Email address
3.3. After placing an Order, the Customer receives a confirmation email. The Order confirmation confirms that the Order has been received and accepted for processing.
3.4. If the Buyer has ordered a quantity exceeding what is in stock, the Seller notifies the Buyer via email. The Buyer may accept delivery of the available quantity, remove the product from the Order, or agree to a delayed delivery. If there is no agreement within 7 business days, the Seller may cancel the Order.
3.5. The Customer must select a payment method from the available options.
3.6. If the ordered Product is unavailable, including due to circumstances beyond the Seller’s control, the Seller has the right to cancel the Product from the Order and notify the Customer via email.
3.7. Product descriptions published on the Site are for informational purposes only and do not in themselves create any legal obligations. They may not match the Customer’s expectations.
3.8. In all cases, it is considered that the Customer has read and unconditionally accepted all Seller Terms and any other conditions stated during Order placement.
4.0. Delivery
4.1. The Seller agrees to deliver goods within 1–3 business days in Latvia, 2–4 business days in Lithuania and Estonia, 7–9 business days in Europe, and 2–7 business days worldwide after sending the Order confirmation to the Buyer. This does not apply if the goods are not in stock, and the Customer is informed. Delays may occur due to unforeseen circumstances. In such cases, Windigo Baltic will contact the Customer to arrange delivery.
4.2. The Seller makes reasonable efforts to meet the stated delivery times; however, delays may occur due to circumstances beyond the Seller’s control.
4.3. The Buyer is obliged to accept the goods personally. If they cannot do so, but delivery was made to the specified address, the Buyer cannot claim damages from www.windigo.lv | www.windigo.org.
4.4. If the package is visibly damaged upon delivery, the Customer must report this in the presence of the courier by noting it on the delivery confirmation or writing a separate report. Otherwise, www.windigo.lv | www.windigo.org is not responsible for damages.
4.5. If the delivered goods do not match the Order, the Customer must immediately inform www.windigo.lv | www.windigo.org.
4.6. From the moment the Product is delivered to the Customer, the risk of accidental damage, destruction, or loss passes to the Customer.
4.7. If the goods were not delivered due to the fault of the postal service, the Seller will refund the Customer after receiving confirmation or compensation from the postal service.
4.8. The Order is delivered to the Customer or the person named as the recipient.
4.9. All customs clearance and tax payments (if applicable in your country) are the responsibility of the Buyer.
5.0. Payment for goods
5.1. Prices are listed on the Site. If there is an error, the Seller will notify the Customer and cancel or confirm the Order. If the Customer is unreachable, the Order is canceled and refunded if paid.
5.2. The Buyer pays for the goods using one of the methods offered on www.windigo.lv | www.windigo.org, including prepayment and bank transfer.
5.3. If the Customer selects online payment, they must pay immediately. Otherwise, they lose the right to dispute delivery time as the Order is processed only after payment.
5.4. The Seller may offer discounts or loyalty programs and has the right to modify them unilaterally.
6.0. Purchase returns
6.1. The Customer has the right to cancel the ordered Product within 14 days of receipt. Returns are accepted only if the Product is unopened, in its original condition and packaging, with labels intact.
6.2. According to the Consumer Protection Law, the Seller may withhold part of the refund if the Product is returned without original packaging, if the packaging is damaged, or if there are signs of use.
6.3. The Customer cannot return personalized products that are intended only for them.
6.4. The Customer is responsible for maintaining the quality and safety of the Product during the return period.
6.5. Once the Product is used, it is considered accepted and non-refundable.
6.6. The Customer may exchange the Product within 14 days if dissatisfied, provided the item remains unused, in its original packaging and condition. All postage and customs costs are covered by the Consumer.
6.7. If exchanged for a different item with a price difference, the Customer must pay the difference via bank transfer or another payment method.
6.8. If the Seller does not have an identical Product available for exchange, the Customer may refuse the exchange and request a refund for the returned Product.
6.9. To initiate a return or exchange, the Customer must complete a return form on www.windigo.lv. For returns from outside the EU, VAT 21% applies. DHL handles import document processing (€48.40). All postage, customs, and VAT costs are paid by the Consumer.
6.10. Refunds are issued upon the Customer’s written request and transferred to the bank details provided, subject to Seller’s ability to process it.
7.0. Intellectual property
7.1. Trademarks and logos appearing on the Site are the property of their respective owners.
8.0. Guarantees and responsibility
8.1. The Seller is not liable for any losses arising from improper use of the Product, failure to follow instructions, or use of the Product for purposes other than those intended.
8.2. The Seller is not responsible for the content, availability, or privacy policies of third-party websites linked from this Site.
8.3. The Seller has the right to reassign or otherwise transfer its rights and obligations in relation to the Customer to third parties.
9.0. Privacy and security of personal information
9.1. Providing Customer information.
9.1.1. During registration or without it, the Customer provides the following data:
Full name
Delivery address
Contact phone number
Email address
9.2. Use of Customer information.
9.2.1. The Seller uses Customer information for:
Registration on the Site
Order fulfillment
Site evaluation and performance analysis
Informing the Customer about updates or promotions
9.3. Disclosure of information obtained by the Seller.
9.3.1. The Seller does not disclose Customer information. Providing data to agents or third parties under contract to fulfill obligations is not a violation.
9.3.2. Disclosure in accordance with Latvian legislation is not considered a violation.
9.3.3. The Seller may use cookies. Cookies do not contain confidential information and are not shared with third parties.
9.3.4. The Seller collects visitors’ IP addresses at www.windigo.lv | www.windigo.org, but this data is not intentionally used to identify visitors.
9.4. The Seller is not responsible for information published by the Customer on the Site, including reviews or comments.
10.0. Security features and payment policy
10.1. What information do we collect and how is it used?
When placing an order on windigo.lv | windigo.org, you must register or proceed without registration. We collect your name, email, phone number, and address. You enter your credit card details manually. This allows us to fulfill your order and manage your account.
10.2. How windigo.lv | windigo.org protects customer information?
We use a secure server (SSL) that encrypts all information you enter. All confidential customer data is protected by multiple layers of encryption and security. windigo.lv is PCI DSS compliant.
10.3. Credit card data
All credit card payments are securely processed via a payment gateway. windigo.lv | windigo.org does not store credit card information.
10.4. Payment information
When you provide or update payment details, they are transmitted via encrypted connection to the payment system. windigo.lv | windigo.org does not store this information except for ZIP code and country for billing and compliance purposes.
10.5. End user payment data
Your end users’ payment information may be processed by third-party e-commerce systems. windigo.lv only transmits such data for processing and does not store it.
10.6. Your consent
By using our website, you consent to the collection and use of your data. Any changes to this policy will be posted here.
10.7. Payment gateway
Credit card payments are processed by the EveryPay system. No credit card data is stored.
11.0. Other provisions
11.1. The relationship between Buyer and Seller is governed by the laws of the Republic of Latvia.
11.2. In case of questions or disputes, the Customer must contact support by phone +371 2 565 90 95 or email info@windigo.lv. Disputes should be resolved by negotiation; if not, they will be referred to court according to Latvian law.