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Windigo Baltic

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Terms & Conditions


Customer - Natural person who places orders online store Windigo Baltic - ( and is the recipient of the products ordered. Goods purchased in the online store (, Used by the client for personal use, for the needs of their families and relatives or for other purposes.

Seller - Shop Online Windigo Baltic - Web site on the Internet with the address ( Customers are invited to the seller of goods, as well as the payment and delivery of goods ordered for the submission of the online store.

Site - (

Product - Material object, which is in use and is offered for sale on the site.

Order - Duly executed the client's request for the delivery of goods, the chosen site, at the address specified by the Client.

Service delivery - Vendor partner which controls the delivery of third-party goods to customers.

Customer Service - Service belonging to the seller, which controls and processes the orders placed at the customer's site.

External site - Other sites on the Internet that link to (


1.0. General provisions

1.1. When ordering goods through the online store ( Customer agrees to the terms of sale of the goods - which are explained (the Conditions) below.

1.2. These Terms and Conditions, as well as product information on the Site constitute a public offering.

1.3. The relationship between the Buyer and the Seller are governed by the laws of the Republic of Latvia.

1.4. Seller reserves the right to change these Terms and Conditions.


2.0. Check in

2.1. Order processing is available to the client as when registering on the site, and without it.

2.2. Seller is not responsible for the accuracy of the information provided by the Client in the registration form.

2.3. Customer agrees not to divulge your username and password provided in the registration form. If the customer has any doubt as to disclosure of your user name or password or he suspects their use by a third party, the Customer agrees to immediately notify the Seller by sending an email to the after sales service. The letter should be sent to the electronic address specified in the registration form.


3.0. Execution of the order and terms of its execution

3.1. The customer can place an order by selecting products from the catalog. Cart products generated by the customer's choice.

3.2. When ordering customer specifies the following information:

Receiver name

Delivery address

Contact number

E-mail address

3.3. After successful execution of the order on the status of order information is sent to the email address of the Customer. Order status indicates at which stage of processing is the order of the Client.

3.4. If the Buyer has placed an order for a product exceeds the number indicated on the warehouse of the Seller, the Seller shall inform the Buyer by sending an email to the email address specified by the Buyer at the time of registration. The buyer has the right to pay and receive goods in an amount in which the item is in stock, or discard this product in the order or alternatively take the seller's proposal to postpone the order until such time as the said goods are not available at the warehouse of the Seller. If the client does not agree with the Seller within 7 working days Seller has the right to cancel the order completely.

3.5. The client must select one of the possible methods of payment.

3.6. If the product is not in the required amount to the Seller's warehouse, including for reasons beyond the Seller's reasons, the Seller has the right to cancel this item in the order of the Client, notifying the Client by sending a notice to the e-mail client.

3.7. Description of the goods placed in the online store (, Is for informational purposes and use of this information does not create any legally binding obligations between the

visitor and the owner of Internet shop. Product description may not correspond to the customer query criteria.

3.8. In all cases, it is considered that the Client has read and unconditionally accepted all the conditions of the Seller and any other conditions specified in the order when placing orders.


4.0. Delivery

4.1. Seller agrees to deliver the goods Latvia within 1-4 business days, Lithuania and Estonia 2-6 working days, Europe within 7-9 business days, World 10-25 working days after sending the order confirmation to the Buyer. This term does not apply in cases where the stock ( no necessary goods and the Customer is informed of the absence of the ordered goods. At the same time, the Customer agrees that in exceptional cases the delivery may be delayed due to unforeseen circumstances. In this case Windigo Baltic will contact the customer and agree on delivery issues. Delivery to all regions of the world.

4.2. Seller shall make every effort to comply with the specified delivery time, but, nevertheless, the delay in the delivery of goods can take place due to reasons beyond the control of Seller.

4.3. The buyer is obliged to accept the goods themselves. If he / she can not take the product itself, but the product was delivered to the address specified on the basis of information provided by the Client, the Client has no right to claim damages from ( because of poor delivery.

4.4. In all cases, when the courier delivers the goods to the buyer, if the package is wrinkled, wet, or otherwise damaged from the outside, the Client shall specify (write a review) to confirm receiving the package or write a separate report of such defects. The customer has to do it in the presence of the courier. If such action is taken, ( exempt from liability to the Buyer for the goods, unless the customer does not have such damage in the delivery confirmation.

4.5. In cases where the customer upon receipt of goods notices that the ordered goods are not matching, the Customer must immediately inform about it (

4.6. The risk of accidental loss or damage to the product passes to the Buyer after receiving the customer's request.

4.7. In cases where the product has not been delivered to the Client through the fault of postal (courier) employees during the delivery, the Seller shall reimburse the Customer paid for the goods and delivery charges only after the Seller received an acknowledgment or compensation from the postal service.

4.8. The order is delivered to the Customer or the person specified in the Order as a recipient of the Order.


5.0. Payment for goods

5.1. The price of the goods listed on the site. In the event of incorrect prices for products ordered, the Seller shall inform the Client as soon as possible and cancel or confirm the order of the Buyer. If the Customer can not be contacted, the said order shall be deemed null and void. If the order has been paid, the Seller will return the amount of the payment.

5.2. The buyer pays for the selected item one of the methods proposed ( Advance payment and payment through bank transfer or other means.

5.3. If the client chooses one of the ways of online payment, he / she agrees to immediately pay for the goods, otherwise he / she loses the right to complain about the delivery time, as the customer's order is executed only after the payment of the goods.

5.4. Seller has the right to provide customers discounts on products and offers customers participate in the loyalty program. Seller has the right to change them unilaterally.


6.0. Purchase returns

6.1. The customer has the right to cancel the ordered product within 10 days of its receipt. Return of goods is only possible if the goods are not opened and retains its appearance, consumer characteristics, the original packaging and labeling.

6.2. In accordance with the Law on Consumer Protection Seller has the right to withhold payment in some cases, if the product is not returned in its original packaging, the packaging is seriously damaged and noticeable slight traces of use, such as dents, scratches and similar defects.

6.3. The customer has no right to reject the goods with individual characteristics, if the specified goods may only use the customer who bought it.

6.4. The consumer is responsible for the maintenance of quality and safety for the duration of the right to conscientious objection.

6.5. Since use of the Product, the Customer confirms that the product meets the requirements and is not refundable.

6.6. The client may replace a similar product purchased products within 14 days of receipt of the products, if the Product does not satisfy the customer's, while maintaining the appearance, performance and consumption of the original packaging product (product must not be opened). All postage for returned products are paid by consumers.

6.7. In cases where goods are exchanged and has a difference in price, the Customer must pay the difference in price or to order a similar product of the same amount. The difference must be paid by bank transfer to the specified bank account or any other means of payment.

6.8. If the seller is not the same goods at the time of return products for exchange purposes, the Client has the right to opt out of these Terms and demand a refund value of the product, excluding shipping costs.

6.9. To exchange or return of goods to customers must fill special form Which is available on the website - which it would indicate that the subject of which is returned or exchanged, and the reasons for which it is done.

6.10. Shall be returned upon written request of the Client. Funds will be transferred on the details specified by the Client, provided that the Seller has the opportunity.


7.0. Intellectual property

7.1. Trademarks and logos appearing on the Site are the property of their respective owners.


8.0. Guarantees and responsibility

8.1. Seller is not responsible for any losses incurred by the Client as a result of improper use of the Product.

8.2. Seller is not responsible for the content or functionality of external sites.

8.3. Seller has the right to re assign or otherwise transfer its rights and obligations in the relationship with the Client to third parties.


9.0. Privacy and security of personal information

9.1. Providing information about the client.

9.1.1. When registering or without the Website, the Customer shall provide the following information:

First Name Last Name

Delivery address

Contact number

E-mail address

9.2. The use of customer information.

9.2.1. Seller uses the information about clients for:

Customer registration on the Site

Fulfillment of its obligations to the Customer

Site Evaluation and analysis of the work

Informing customers about the additions made or actions

9.3. Disclosure obtained Seller.

9.3.1. Seller shall not disclose information received from the Client. Providing information about client agents and third parties acting under a contract with the sellers to fulfill their obligations to the Customer shall not be considered a violation.

9.3.2. Disclosure under the laws of the Republic of Latvia is not considered a violation of the rules.

9.3.3. Seller has the right to use the «Cookies» technology. A cookie does not contain any confidential information and is not shared with third parties.

          For more information about cookies, and how to manage or delete them, visit

9.3.4. The seller receives information IP-address visitors ( This information is not used deliberately to identify the visitor.

9.4. Seller is not responsible for any information provided on the Customer's site in a public form.


10. Other provisions

10.1. The relationship between the Buyer and the Seller are governed by the laws of the Republic of Latvia.

10.2. In case of any queries or disputes, the Customer must contact by phone support +371 2 565 90 95 or e-mail: Any dispute arising shall be resolved as far as possible by negotiations. In the absence of agreement the dispute is referred to the court in accordance with the legislation of the Republic of